Vendor Subscription Refund Policy

This Dynamic QR code is generated only for your Catalogy subscription payment. Please pay the exact amount shown. Your subscription will be activated after payment confirmation from Razorpay. Do not use this Dynamic QR code for customer payments or product/service sales. It is only for vendor subscription fees payable to Ashima Technosoft Private Limited.

Catalogy is a subscription-based SaaS platform developed and operated by Ashima Technosoft Private Limited. It use RazorPay services to show Dynamic QR code to make payment by Vendors of the selected plan.

Subscription payments are collected through Razorpay Dynamic QR / UPI payment collection. Each payment QR is generated for a specific vendor, plan, billing cycle, amount, and transaction reference.

Catalogy does not charge commission on vendor customer sales. Subscription fees are charged only for platform access and usage.

A vendor subscription is activated or renewed only after successful payment confirmation through Razorpay or platform-approved verification.

Payments made for vendor subscription plans are subject to Catalogy’s Refund Policy. Subscription fees are generally non-refundable once access is activated, except for eligible cases such as duplicate payment, failed activation after payment, wrong amount charged due to platform error, or cases approved by Ashima Technosoft Private Limited.

Catalogy is a catalog/storefront SaaS platform. It does not act as a seller of vendor products, logistics provider, escrow provider, or marketplace payment intermediary for vendor-customer product transactions unless explicitly stated.

Vendors are responsible for their listed products/services, pricing, customer communication, delivery, fulfilment, taxation, and legal compliance.

This policy explains when a vendor may request a refund for a subscription payment made through Razorpay Dynamic QR code on Ashima Technosoft.

This policy is for vendors only and applies to subscription plan purchases, renewals, and plan-related payment issues.

vendor subscription payments are collected through Razorpay QR code.

Payment status may be:

• pending
• paid
• failed
• expired
• cancelled
• refunded

Subscription activation or renewal happens only after Razorpay payment success is confirmed by the system.

Subscription fees are generally non-refundable once the subscription is activated and access is restored, except in cases specifically allowed under this policy.

Refunds may be considered only when:

1. Duplicate payment was made for the same subscription period (If happened due to any technical issues).
2. Payment was deducted but subscription was not activated due to a technical issue.
3. Wrong amount was charged due to platform error (If happened then vendor must inform to Ashima Technosoft within 3 days).
4. vendor paid for a plan but the platform could not provide subscription access.
5. Refund is approved by the platform admin after review.

Refunds will generally not be provided for:

1. vendor changed their mind after successful activation.
2. vendor did not use the platform after subscription activation.
3. vendor violated platform Terms & Conditions.
4. Subscription was cancelled due to policy violation, misuse, fraud, or prohibited activity.
5. vendor entered incorrect details while paying, unless recoverable and approved by admin.
6. Delay caused by vendor's bank, UPI app, or payment provider outside platform control.

If a vendor makes duplicate payment for the same subscription plan and billing period:

1. vendor must contact support with payment details.
2. Platform admin will verify Razorpay transaction records.
3. If duplicate payment is confirmed, refund may be initiated for the duplicate transaction.

Required details:

• Registered vendor email
• Store name / store URL
• Razorpay payment ID or transaction reference
• Payment date and amount
• Screenshot, if available

If payment is failed, expired, or pending:

1. Subscription will not be activated until payment success is confirmed.
2. If money was deducted but payment status is not successful, vendor should wait for bank/Razorpay reconciliation (If happened then vendor must inform to Ashima Technosoft within 3 days)..
3. If payment remains unresolved, vendor can contact support with transaction details.

The platform will verify payment status through Razorpay before activating subscription or initiating refund.

vendor should raise refund requests within 5 working days from payment date

Product Owner may adjust this period before final policy publication.

Requests raised after this period may be rejected by approved by platform admin.

Approved refunds will be processed through Razorpay or the original payment method where possible.

Estimated processing time 5-10 business days after approval

Actual credit time may depend on the vendor's bank, UPI app, or payment provider.

If a refund is approved for an active subscription:

1. The subscription may be cancelled.
2. vendor access may be suspended.
3. Storefront may be paused.
4. vendor may need to purchase a new subscription to restore access.

Razorpay acts as the payment processor. Razorpay may process refunds, transaction references, and payment status updates according to Razorpay's policies and timelines.

Ashima Technosoft subscription access decisions are based on payment status received from Razorpay and platform admin review.

vendor can contact support/admin with:

• Registered email
• Store name
• Store URL
• Plan selected
• Payment amount
• Razorpay payment ID / transaction reference
• Reason for refund