Privacy Policy

This document is an electronic record in terms of Information Technology. This electronic record is generated by a computer system and does not require any physical or digital signatures.

The domain name www.catalogy.in including the related web/mobile site and mobile application as well as the Vendors portal www.catalogy.in (hereinafter referred to as “Platform”) is owned and operated by Ashima Technosoft Private Limited.

We value the trust you place in us. That is why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting www.catalogy.in (“Website”) you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, you may not get access to visit the website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

1. Collection of Personally Identifiable Information and Other Information

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customised experience. This allows us to provide services and features that most likely meet your needs, and to customise our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from, whether this URL is on our Website or not, which URL you next go to, whether this URL is on our Website or not, your browser information, and your IP address.

We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. Cookies are small files placed on your memory storage device that assist us in providing our services. We offer certain features that are only available through the use of a cookie.

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are session cookies, meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter cookies or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

If you subscribe on the Website, we collect information about your buying behaviour. If you transact with us, we collect some additional information of payment instrument details.

We collect personally identifiable information such as email address, name, phone number, payment instrument details, and similar details from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities may require registration.

We use personal information to provide the services you request. We use your personal information to resolve disputes, troubleshoot problems, help promote a safe service, measure consumer interest in our products and services, inform you about products, services, and updates, customise your experience, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

We may occasionally ask you to complete optional online surveys. These surveys may help us improve the website and user experience.

2. Cookies

A cookie is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your memory storage device. The cookies do not contain any of your personally identifiable information.

3. Sharing of Personal Information

The Website is controlled by vendors to share personal information with end users.

We use vendor personal information to store vendor records. This information may be required for us to provide access to our services and to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

We may share some personal information with another business entity to integrate services on the website.

4. Links to Other Sites and Apps

Our Website links to other websites or apps that may collect personally identifiable information about you. Ashima Technosoft Private Limited is not responsible for the privacy practices or the content of those linked websites or apps.

5. Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.

6. Choice and Opt-Out

You may decline cookies if your browser permits. You may also contact us for privacy-related requests using the contact details provided in this policy.

7. Vendor Subscription and Payment Information

When a vendor selects, purchases, or renews a subscription plan, we may collect and process:

• Vendor account details, such as name, email address, phone number, tenant/store ID, and store name
• Payment details received from Razorpay, such as payment ID, transaction reference, payment status, amount, currency, payment method, and timestamp
• Technical details, such as IP address, device/browser information, request logs, and security events

We do not store the vendor's card, bank, UPI PIN, or sensitive payment credentials on Ashima Technosoft Private Limited servers. Payment processing is handled by Razorpay.

Subscription and Pricing

This Dynamic QR code is generated only for your Catalogy subscription payment. Please pay the exact amount shown. Your subscription will be activated after payment confirmation from Razorpay. Do not use this Dynamic QR code for customer payments or product/service sales. It is only for vendor subscription fees payable to Ashima Technosoft Private Limited.

• Catalogy is a subscription-based SaaS platform developed and operated by Ashima Technosoft Private Limited. It use RazorPay services to show Dynamic QR code to make payment by Vendors of the selected plan
• Vendors purchase monthly, quarterly, or yearly subscription plans to access Catalogy platform features such as catalog creation, storefront management, product/service listings, and related seller tools.
• Subscription payments are collected through Razorpay Dynamic QR / UPI payment collection. Each payment QR is generated for a specific vendor, plan, billing cycle, amount, and transaction reference.
• Catalogy does not charge commission on vendor customer sales. Subscription fees are charged only for platform access and usage.
• A vendor subscription is activated or renewed only after successful payment confirmation through Razorpay or platform-approved verification.
• Payments made for vendor subscription plans are subject to Catalogy’s Refund Policy. Subscription fees are generally non-refundable once access is activated, except for eligible cases such as duplicate payment, failed activation after payment, wrong amount charged due to platform error, or cases approved by Ashima Technosoft Private Limited.
• Catalogy is a catalog/storefront SaaS platform. It does not act as a seller of vendor products, logistics provider, escrow provider, or marketplace payment intermediary for vendor-customer product transactions unless explicitly stated.
• Vendors are responsible for their listed products/services, pricing, customer communication, delivery, fulfilment, taxation, and legal compliance.

8. Vendor Subscription Information Sharing

We may share required information with:

• Razorpay, for payment processing, QR generation, verification, refunds, and dispute handling
• Hosting, email, SMS, or infrastructure providers used to operate the platform
• Internal admin/support users who need access to resolve vendor subscription or payment issues
• Legal, regulatory, or compliance authorities if required by applicable law

We do not sell vendor personal information to third parties.

9. Data Storage and Security

We use reasonable security measures to protect vendor subscription data, including:

• HTTPS encryption in transit
• Access control for admin and vendor users
• Secure password hashing
• Audit logs for sensitive subscription and payment actions
• Restricted access to payment and subscription records

No system is completely risk-free. Vendors should protect their login credentials and notify support if they suspect unauthorized account access.

10. Data Retention

Subscription and payment records may be retained for:

• Accounting and tax requirements
• Refund and dispute resolution
• Fraud prevention
• Audit and legal compliance
• Platform support history

Records may be retained even after subscription cancellation if required for legal, financial, or operational purposes.

11. Your Consent

By using the Website and/or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

12. Contact

For privacy, subscription, or payment-related questions, vendors can contact the platform admin/support team using the support details displayed on the Subscription page or welcome email.

info@ashimatechnosoft.in

13. Display Requirement

On the vendor Subscription page, display:

By continuing to payment, you agree to the Privacy Policy, Refund Policy, and Terms & Conditions for vendor subscriptions.

Recommended acceptance:

I have read and agree to the Privacy Policy, Refund Policy, and Terms & Conditions.

The vendor should not be allowed to proceed to Razorpay Dynamic QR payment until this checkbox is accepted.

14. Grievance Officer

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below: